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Federal Housing Administration (FHA)Consumer FAQ’s Under a Shutdown

The following HUD/FHA Information Resources will be available during a government shutdown:

· HUD/FHA Resource Center: (800) CALL-FHA 225-5342

· HUD/FHA National Servicing Center (NSC): (877) 622-8525

· HUD’s primary internet site: http://www.hud.gov (will not be being updated)

· The Resource Center FAQ site: http://www.fhaoutreach.gov/FHAFAQ

In the event of a government shutdown, HUD/FHA staff will not be available to respond to case-specific questions. The Resource Center and the National Servicing Center will still be operational by contract staff who are equipped to answer general inquiries. However, all questions that cannot be answered by contract staff will have to be deferred until the government re-opens.

Q: How will the government shutdown affect the processing or closing of my FHA-insured loan?

A: The shutdown may delay the processing or closing of your FHA-insured loan. Please contact your lender for the exact status of your FHA loan.

Q: If I’m selling my home to a buyer utilizing FHA-insured financing will I still be able to complete the sale?

A: The shutdown may delay the processing or closing of your FHA-insured loan. Please contact your lender for the exact status of your FHA loan.

Q: Will FHA have staff available to answer questions if there is a government shutdown?

A: HUD/FHA staff will not be available to respond to case specific questions. All questions that cannot be answered by contract staff at the Resource Center and the NSC will be deferred until the government re-opens.

Q: Who can I contact about a health or safety issue with a HUD-owned property in my neighborhood?

A: The staff at the FHA Resource Center (1-800-CALL-FHA) can provide contact information for contractors responsible for the maintenance of HUD-owned properties.

Q: Will I be able to place a bid on a HUD-owned property via the HUD Home Bid site during the shutdown?

A: Yes. FHA contractors will handle the sale of HUD Homes and the bidding site (http://www.hud.gov/hudhomes) will be available and maintained during a shutdown.

Q: Will borrowers receive Home Equity Conversion Mortgages (HECM) payments from HUD during a government shutdown?

A: Yes. Borrowers will receive HECM payments.

Q: Will HUD-approved housing counseling agency services be available to borrowers and the general public?

A: Yes. HUD-approved Housing counseling agencies will continue to operate and provide counseling services.

Q: I have a foreclosure sale scheduled for today. What do I do?

A: Under a shutdown, FHA would not have staff available to assist you. Please continue to attempt to make contact with your lender to request that the foreclosure sale be delayed until the lender determines eligibility for a workout plan.

Q: I am already working with an FHA representative at the National Servicing Center, how do I obtain the status of my case?

A: Unfortunately, FHA staff will not be available to provide a status update. Please continue to attempt to make contact with your lender.